Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We have warehouses in United States, Turkey and Latvia.
How long will it take to process my order?
Your package will be ready to ship within 2-5 business days.
When will I receive my order?
Deliveries can take up to 8 business days to 16 business days.
How can I find my tracking number?
You will receive a shipping confirmation email or text message right after placing your order. You can find your tracking number in that email/text message. If you have an account, you will be able to find your tracking number in your account. If you cannot find your tracking number, please contact us at "email@example.com". Our costumer care will get back to you as soon as possible.
How can I track my package?
You can track your package from here.
It's been 16 business days and I haven't received my package. What should I do?
Please contact us at "firstname.lastname@example.org" Our team will assist you as soon as possible.
What if my order is lost in transit?
We can refund the amount or ship the item(s) again.
You can contact to shipping company with your tracking number to get more information about the delivery.
My tracking updates shows that my package has been delivered but I haven't received my package. What should I do?
Your package may be delivered to the mailbox, doorman, reception or nearest post office. You can check these or contact to the shipping company with your tracking number. If you can't find anything please contact us at "email@example.com". Our costumer care will assist you as soon as possible.
If you ordered multiple items, there is a good chance that these products are housed in different warehouses. Some of your items can arrive early. If your items was sent from different warehouses, you will receive a shipping confirmation email/text message both of your packages. If you have any questions about that please let us know.
If you are living in United Arab Emirates, you have to add your P.O. Box Number. Otherwise, your package will not be delivered and sent back to us.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Please note that, if you refuse the package because of the customs or import taxes we will not be able to refund the amount of the item(s).
Couldn't find your answer?
Please contact us at "firstname.lastname@example.org" with your order number. Our costumer care will assist you as soon as possible.